Returns/Refunds

To ensure the safety of our customers, we have a no refund policy. 

To report an issue with your item, you can contact us at alteregosbm@gmail.com. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and provide a refund or replacement.

Exchanges 
We currently do not accept exchanges due to COVID-19 safety precautions.